Rasmus, can you tell us a bit about what you do at Curit?
Yes, I have the function as an IFS finance consultant and I also sit in our support department. In addition, I'm working my way towards an HR consultant role, which means, among other things, that I'm in the process of becoming certified in the HR module. At the same time, I also do integrations in connection with the finance module. I have implemented several banking integrations, such as the ISO20022 format. In addition, I have also been responsible for the implementation of Readsoft, which is used for loading supplier invoices to IFS Applications.
What do you enjoy most about supporting Curit customers?
It's the flexibility of the tasks and the direct customer contact. I've got to know many of Curit's customers and their setups through working in support. Customers come to support with all kinds of questions and tasks. It can be large and complex tasks that require many hours of work or small things that can be solved over the phone. The support role requires you to be able to assess whether it's something you need to execute right now, or if it's something the customer just needs later and if it's an issue that requires more detailed sparring. It's definitely one of the best things about being part of support that many of the customer enquiries come this way. So for me, support is a bit like Curit's engine room, where tasks are distributed to the other consultants if we can't solve them ourselves. In support, I work with Anna and Anne, two good colleagues, and we are pretty good at distributing incoming tasks between us, as our competences within IFS range widely. I would also like to encourage our customers to use the support team, as we see it as our primary task to assist our customers with their IFS solution. So call or write to support; we are ready to help you!
Which parts of IFS do you find most interesting and challenging to work with?
That's a good question. I think it's the flexibility that the IFS solution gives our customers, in the sense that all our customers can run different solutions even though it's the same system. So to me, the fact that two customers want to solve the same task in principle does not mean that the way to get there is the same, as customers have their own individual nuances and preferences. It arouses my curiosity that the tasks are similar on paper, but the processes behind them are different. I find it exciting to challenge customers on what IFS Applications can do and for customers to challenge me on how they use IFS Applications.
What is it like working at Curit?
It's really good! I like my colleagues, and Curit as a workplace is good at accommodating new ideas and initiatives. It's probably also an advantage that Curit is not so big, because it's not far from senior management, so new proposals are quickly brought up there and turned around. For example, I helped start our Friday Café, which is an initiative that has been welcomed with open arms. I'm also on the party committee, and the same applies here: If you can argue in favour of your idea, most things can be done. At the same time, there is good support from colleagues for the initiatives we launch.
And then there are the tasks. I find it very exciting that the tasks are so varied; it means something to me that the tasks challenge me. Sometimes I get tasks that require hours of work, where I have to dive into the details of each customer's IFS solution to find answers. Other times it takes me maybe five minutes to find the solution. That's what keeps me going. Having a workplace where you feel good socially and are challenged professionally is a good combination. Some people might also think that support is just support, but I don't see it that way. Support is often where customers first meet us after they've gone live, so it's important that our customers have a good experience here. We often get positive feedback from our customers if they have contacted us with an issue they may have been struggling with for a long time, as it is usually resolved relatively quickly and the customer can move on.